Terms of Service

1. Agreement to Terms

By accessing or using Cronvy's booking software platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Cronvy provides booking software solutions for small businesses, including:

• Custom booking website development and deployment
• Online payment processing integration (via Stripe)
• Class scheduling and appointment management tools
• Customer account management systems
• Credit and package management features
• Ongoing maintenance and support

3. Source Code Ownership

3.1 What You Own

• The complete source code of your booking website
• All customizations made to your website
• Your customer data and business information
• Your domain name and hosting credentials

3.2 What This Means

• If you cancel, you keep your source code
• You can hire any developer to modify or continue development
• You can host your website elsewhere if desired
• No lock-in or vendor dependency

4. Pricing and Payment

4.1 Fee Structure

4.2 Payment Terms

• Setup Fee: Due before development begins; non-refundable once work has started
• Monthly Fee: Billed monthly in advance
• Payment Methods: Credit card, debit card, or bank transfer
• Currency: All prices in EUR unless otherwise stated

4.3 Platform Fees

Cronvy charges zero platform fees on your transactions. Your customers' payments go directly to your Stripe account. You only pay Stripe's standard processing fees (approximately 2.9% + €0.25 per transaction).

5. Service Delivery

5.1 Setup Process

1. Payment of setup fee
2. 30-minute onboarding call to discuss requirements
3. Website development and deployment
4. Content setup assistance
5. Stripe payment integration

5.2 What's Included in Monthly Fee

• Hosting and infrastructure
• Security updates and maintenance
• Bug fixes for core functionality
• Email support
• System backups

5.3 What's Not Included

• Custom feature development beyond initial scope
• Content creation (text, images, videos)
• Domain registration fees
• Third-party service costs
• Fixes for issues caused by customer code modifications

6. Customer Responsibilities

You agree to:

• Provide accurate information during signup and onboarding
• Maintain the security of your account credentials
• Use the Service in compliance with applicable laws
• Not use the Service for illegal or harmful purposes
• Pay all fees when due
• Ensure your content doesn't infringe on others' rights

7. Acceptable Use

You may not use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Engage in fraudulent activities
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to systems

8. Cancellation and Termination

8.1 Customer Cancellation

• You may cancel at any time before your next billing date
• No cancellation fees or penalties
• You retain ownership of your source code
• You may request a data export

8.2 Refund Policy

• Setup Fee: Non-refundable once development has begun
• Monthly Fee: No refunds for partial months
• Exceptions: Refunds may be considered for service failures on our part

8.3 Termination by Cronvy

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Abuse our support or staff

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy.

9.1 Your Customer Data

• You own all data collected through your booking website
• We act as a data processor; you are the data controller
• You can export your data at any time
• We will not sell or share your customer data

10. Intellectual Property

10.1 Your Content

You retain all rights to content you provide (text, images, logos, etc.).

10.2 Cronvy Platform

The underlying booking platform technology, templates, and systems are owned by Cronvy or our licensors. Your license to the source code is perpetual and irrevocable for your deployed website.

11. Limitation of Liability

Our total liability for any claims under these Terms shall not exceed the amount you paid to Cronvy in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

You agree to indemnify and hold harmless Cronvy and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. For consumers in the European Union, mandatory consumer protection laws of your country of residence apply.

16. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. Please contact us at infocronvy@gmail.com. If negotiation fails, disputes shall be resolved in the courts of competent jurisdiction.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms, contact us at:

• Email: infocronvy@gmail.com
• Website: https://www.cronvy.com